![]() I made sure I was properly logged in with the correct username and password on all sources. Today though, in preparation for the season, I decided to make sure I was properly logged in and set to go on all my devices: desktop, Chromebook, Xbox, and Roku (TVs in living room and bedroom). I said to myself, "Oh well, I'll just watch the game on my Chromebook, because I know it works on there." And it did work, to an extent (more on that in a bit). I tried to log in on the mobile app, and it let me log in but then said I didn't have access to Game Pass. I put a new credit card on file, and it said I have access through some date in August 2020. I went onto the Game Pass website a few days before Thursday's game to make sure my auto-renewal was set up (I was a season ticket holder last year, so I had received the free Game Pass, but I never used it). Next, note that I have had issues with Game Pass for years (in particular, going around and around with them about their claim that it can be streamed via Chromecast, only to find out that that wasn't true at the time and was just wishful intent on their part), but this thread is strictly about my experience this year. ![]() The customer service is borderline what you would expect from a scam "company." ![]() The only option is to send a webform email, which they claim they will respond to, but they do not define a timeframe. When you call the number, it's a recording only with no option to transfer. All rights reserved.This is going to be long, but I know some are interested in hearing my experience with NFL Game Pass.įirst of all, for those who don't know, NFL Digital Care does not have customer service by phone or live chat. ![]()
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